Shipping policy

At Caomou, we make every effort to provide our customers with clear, transparent, and reliable shipping terms.

We offer free shipping on all orders within Poland, Germany, and the United Kingdom.

Shipping Area

This shipping policy applies to orders shipped within Poland, Germany, and the United Kingdom.

Delivery Time

Estimated order processing times are as follows:

  • Order cutoff time: 17:00 (GMT+1/CET). Orders placed after this time will be processed on the next business day.
  • Processing time: 1–2 business days (Monday to Friday). Once processed, the order will be shipped via one of our trusted logistics partners.
  • Shipping time: 3–7 business days (Monday to Friday).
  • Estimated total delivery time: 4–9 business days.

The delivery times provided are approximate and may change due to external factors such as public holidays or carrier delays.

Shipping Partners

We cooperate with reliable courier companies, including:

  • InPost
  • DPD
  • DHL
  • GLS

The carrier is selected automatically based on the customer's location and order details.

Shipping Costs

  • Free shipping: All orders qualify for free shipping.

No minimum order is required.

Delivery Issues

If you experience any delivery issues such as delays, damaged products, or missing shipments, please contact our customer service department immediately. We will do our best to clarify the situation and find a quick solution.

Order Tracking

After your order is shipped, you will receive a confirmation email containing a tracking number. This number allows you to monitor the shipment status through the carrier's tracking system.

Questions?

Please visit our FAQ or contact page to get further assistance from our customer service team.

Contact Information

Store Name: Caomou

Company Name: Brightwear

Company Address: Kalf 196, 1509 BC Zaandam, Netherlands

Warehouse Address: 80-298 Gdańsk, Poland

Email Address: info@caomou.com

Phone Number: +31620244762

KVK Number (Dutch Chamber of Commerce): 67243053

VAT Number (Netherlands): NL002381707B61

Customer Service Hours (GMT+1/CET): Monday – Friday: 09:00 – 17:30, Saturday and Sunday: 10:00 – 15:00

We strive to respond to all inquiries within 24 hours.

Thank you for choosing Caomou.