Payment Policy

1. Accepted payment methods

At Caomou, we offer various secure payment methods to ensure smooth and comfortable shopping. We accept the following payment methods:

  • Credit and debit cards: Maestro, MasterCard, Visa
  • Apple Pay
  • Blik
  • Google Pay
  • Shop Pay

2. Payment processing

  • Payment must be made in full at the time of purchase.
  • Orders are processed and shipped only after full payment is received.
  • If payment is declined or fails, the order will not be confirmed.

3. Prices and currency

  • Prices are subject to change without prior notice.
  • All prices include applicable VAT and all relevant taxes and fees. Customers do not bear any additional shipping or delivery costs.

4. Secure payment processing

Caomou uses SSL encryption and works with trusted payment service providers to ensure transaction security.

We do not store credit card data or payment information.

5. Returns and chargebacks

  • Returns are processed according to our return and refund policy.
  • Unjustified chargebacks will be disputed.
  • For questions or issues, please contact us in advance at: info@caomou.com

6. Fraud prevention

Caomou reserves the right to cancel or suspend order fulfillment in case of suspected fraud or unauthorized activities.

Additional identity verification may be required for high-value orders.

7. Contact information

Store name: Caomou

Company name: Brightwear

Company address:
Kalf 196
1509 BC Zaandam
Netherlands

Warehouse address:
80-298 Gdańsk
Poland

Email address: info@caomou.com
Phone number: +31620244762

KVK Number (Dutch Chamber of Commerce): 67243053

VAT Number (Netherlands): NL002381707B61


Customer service hours (GMT+1/CET):
Monday – Friday: 9:00 AM – 5:30 PM
Saturday and Sunday: 10:00 AM – 3:00 PM

We strive to respond to all inquiries within 24 hours.

Thank you for choosing Caomou.